Monday, December 7, 2009

Breaking point: Eight minutes, 22 seconds

275x250.jpgThe average Brit will lose their temper after waiting for just eight minutes and 22 seconds, it has been claimed.

A recent study looked at how long it took Brits to reach breaking point in a variety of situations, from waiting for an internet page to load, to being put on hold by a call centre.

Unsurprisingly people were willing to wait longer for friends to show up than the kettle to boil - but the average time was eight minutes and 22 seconds.

After that people admit they tend to 'lose it' with common responses being to shout at someone, cancel a service, walk out or even punch someone.

If you would likes to find out more about the waiting study just hover your cursor HERE and wait for us to take you to the relevant page.
How long we are willing to wait

Waiting for an Internet page to load 3 mins 38 secs
Waiting on hold 5 mins 4 secs
Waiting for the kettle to boil 5 mins 6 secs
Waiting for food in a restaurant 8 mins 38 secs
Waiting for friends to show up 10 mins 1 secs
Waiting for a tradesman to show 10 mins 43 secs
Waiting for someone to reply to a vm/text 13 mins 16 secs

Mark Schmid, of TalkTalk, which commissioned the study, said: “The speed of the online world is making us less prepared to wait for things to happen in the offline world, causing people to reach the ‘Point of Impatience’ earlier than ever before.

“As the internet continues to quicken up it’s bound to place greater expectations on the offline world too. And with 37% of Brits saying they’ve cancelled a service after being forced to wait it poses some real problems for companies in the offline world.”

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